PRIVACY POLICY

General Information You Provide

Information that we categorize as general information, that clients and website users have supplied to
use includes;
- Name
- Email
- Address
- Billing address
- Telephone number
- Payment information
These details are stored in a secure database and used to refine and streamline future communication
with our clients and to enhance the experience for website users. This information is not sold, leased
or freely given in any way to third-parties to use for any purpose.
Additional information which may be collected is data that clients have supplied additionally to us,
through conventional digital communication and service requests. This data may include company
names and addresses along with other business information.
For your own privacy, we recommend not sharing information such as medical records, ethnicity,
political and religious beliefs or sexuality. In the event that this information is shared, whether
accidentally or purposefully, it will be retained and stored securely and in no way provided to any other
party.

How We Use Your Information

All information supplied to us by you whether purposefully, by request or accidentally, as mentioned
above, is stored securely in databases or printed form for Solvoguru to revisit in order to;
- Enhance communication
- Successfully complete tasks you assign to us
- Process payments
- Individualise your communication
- Improve our services
- Advertise offers, discounts, and new services
In some cases, your contact information may also be used to communicate relevant new services or to
advertise other service information that is relevant to your contract with us, such as; new program
support or updated services or service information.

Third-party Use

Under no circumstance is any of your information sold, leased or given freely to any third-party.
Solvoguru retains this information and is the sole user, storer, and manager of this information to
communicate offers, discounts and other service information to our clients and website users who
have supplied their information to us.

Advertising & Third-party Advertising

Cookies supplied to us, by your browser, may be used by Solvoguru to gather information regarding
your interests and other website visits. This information is used to assist in the contextual advertising
and re-targeting of Solvoguru’s services through the use of Google Analytics’ advertising space within
other web pages.
When seeing an advertisement for Solvoguru on websites that are not affiliated with us and is
unrelated to the services we offer, does not indicate that Solvoguru has shared your personal or
general information with that website. The data you have supplied via browser cookies are collected by
Google Analytics or other advertisers to place advertisements on websites.
If you do not wish to be tracked for advertising purposes, check the settings of your web browser and
locate the ‘do not track’ setting and enable it. Failing to enable this setting means you are giving
permission to Solvoguru to track and store your web browser cookies.

Cookies & Other Information

Solvoguru, along with our website hosts and service providers, collects cookies and similar types of
data to recognize whether you have returned to our webpage and if you have viewed similar agencies
or websites to ours. These cookies and other data are kept private and responses are controlled by
Google ads as well as other advertisers. Your IP address and personal data that can be viewed by
tracking services are not linked or stored with your personal information.
Cookies stored on your device, which can be viewed by our website, Google Analytics as well as other
parties, can be deleted by resetting your web browser cookies or setting your browser to block all
cookies. Please check your web browsers settings for more information on how to prevent tracking and
collection of cookies.

Communication

Communication via email, telephone or other digital means, with team members and staff of
Solvuguru, is considered non-confidential; unless otherwise stated. This information will be stored and
used to improve communication and services or for marketing and advertising purposes.

Calendar and Itinerary Sharing

In the event you decide to delegate control or access to your business calendars or itineraries to
Solvoguru, in order for virtual assistants help assist with your workloads, Solvoguru assumes, unless
otherwise stated, that this information is highly confidential and it will not be shared or stored for a
period of longer than is required to complete the tasks within.
If we believe information stored within calendars is malicious, has malicious intent or is illegal in any
way - then Solvoguru is obligated to report this information to law enforcement regardless of whether
the client has requested the information stay confidential.

Legal Course of Action

Solvoguru is in no way obligated to withhold client or user information from law enforcement, even if a
client of website user has requested that we do so. If information of any sort is required to be handed
over to law enforcement, Solvoguru will comply indefinitely.

Consensual Data Sharing

In the event Solvoguru is approached by a third-party and requested to make client or website user
data available for this third-party to access, Solvoguru will without exception ask for the consent of
each party affected by the disclosure of this information.

Questions and Contact

If you have any questions, complaints, concerns or require this information to be translated please
contact us at marketing@solvoguru.com.

About this website

The Owner of this Website - Solvoguru. (https://solvoguru.com)

About these terms of use

This website’s “Terms of Use” and the associated Privacy Statement (“privacy policy”) administer your
access and use of the website. You must read these terms of use and the privacy policy carefully
before using this website.

Your access/use implies agreement

This website is available for your access and use on the condition that you agree to these terms of use.
By using this website you are signifying that you agree, and are bound to these terms.

Modifications to the Terms

Solvoguru may revise or update these terms of use at any time. You must make yourself familiar with
these changes. Continued use will mean you accept those changes.

Modifications to the information

Solvoguru can make changes to the accuracy, adequacy and completes of the materials on this
website at any time. All information within the website may be subsequent to change, be deleted or
updated without any notice. Solvoguru does not store or hold data previously shown on the website

Errors and problems

The Website Owner does not guarantee that the website will be free from viruses, or that access to the
website will be uninterrupted.

License and Ownership

The copyright for the content on this website is owned or licensed by Solvoguru and is protected. You
may NOT reproduce, adapt, upload to a third party, link to, frame, perform in public, distribute or
transmit any content on this website in any form by any process without the specific written consent
of the Website Owner
All custom graphics, icons, and other items that appear on the website and all associated trademarks
are trademarks of Solvoguru.

Feedback, suggestions, comments or requests

Solvoguru does not encourage you to make feedback, suggestions, comments or requests
(“comments”) but these comments may be made to marketing@solvoguru.com and if you do make
comments, you acknowledge that: they will not be considered confidential or proprietary, and the
Website Owner is under no obligation to keep such information confidential, and the Website Owner
will have an unrestricted, irrevocable, worldwide, royalty-free right to use, communicate, reproduce,
publish, display, distribute and exploit such comments in any manner it chooses.

Outbound links

This website may contain links to third-party websites and resources. These linked sites are provided
solely as a convenience to you and are not an endorsement by the Solvoguru. Solvoguru makes no
representations or warranties regarding the availability, correctness, accuracy, performance or quality
of the linked site or any content, software, service or application found at any linked site. Solvoguru
may receive payments and/or commissions from operators of linked sites in relation to goods or
services supplied by the operator as a result of you linking to the third party website from
Solvoguru.com.

Inbound links

Solvoguru encourages and agrees to your linking to the Home page through a plain text link on your
website without the need for agreement between yourself and Solvoguru. However, linking to any
other page of the website is strictly prohibited, without express written permission from Solvoguru

Disclaimer of Warranties

Solvoguru makes no representations or warranties about the accuracy, completeness, security or
timeliness of the content, information or services provided by the website and disclaims all warranties,
either express or implied, statutory or otherwise, including but not limited to the implied warranties of
merchantability, non-infringement of third parties’ rights, and fitness for a particular purpose.

Limitation of Liability

If Solvoguru is found responsible for any damages, Solvoguru is responsible for actual damages only.
In no event shall Solvoguru, be liable for any incidental, indirect, exemplary, punitive and/or
consequential damages, lost profits, or damages resulting from lost data or business interruption
resulting from the use of or inability to use the website.